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+51 922 572 478  

General Conditions of the Contract of Our Programs

General Conditions of the Contract of Our Programs

1.-The price:

The price of the trips contracted on the FLYCUSCO Peru Travel Agency website is established based on the services and dates selected by the user, and will depend on the number of people included in the reservation.

It is the responsibility of the user to review the sections of the offer “price includes” and “price does not include”, before completing the purchase process. They detail exactly all the services included in the reservation.

2.- Requests for cancellation and modification by the User

2.1. Cancellations

In the event that the User wishes to request the cancellation of his reservation, he must send an email to the address: info@flycuscoperu.com

If there are specific cancellation conditions for a given trip, they will be indicated in the “conditions” section of the offer. If there are no specific conditions, the cancellation fees set out below will apply.

  1. Management fees, corresponding to 10% of the total amount of the reservation.
  2. Cancellation expenses, if any, corresponding to the total cancellation costs imposed by the providers.
  3. Modifications

In the event that the User wishes to request a modification in relation to the dates or people included in his reservation, he must send an email to the address: reservas@flycuscoperu.com

Requests received from the time of making the reservation up to seven days before the start of the trip will be processed.

FLYCUSCO Peru Travel Agency will carry out the pertinent steps with the hotel or provider of the services included in the reservation, and will inform the user if it is possible or not to make the requested modification. The User must pay the justified additional expenses originated by the requested change.


3.1.- Cancellation by us:

FLYCUSCO Peru Travel Agency E.I.R.L reserves the right to cancel a program in the event of any of the following circumstances:

The interruption, of the client to make the prepayment according to what was agreed with our travel agent who is in contact (according to the booked program) before the departure date. In this case, the client will not be entitled to a refund of the deposit.

Force majeure: Inability to operate the program due to unusual or unforeseen circumstances beyond the control of FLYCUSCO Peru Travel Agency. Namely. Delays in departures in travel itineraries caused by technical problems, weather conditions, overbooking or closure of a hotel, strikes, riots, decisions of state governments or tourism organizations that alter the itinerary, the length of time spent in a city or even skipping a city or part of the itinerary due to the local situation.

In such cases, In FLYCUSCO Peru Travel Agency E.I.R.L. Propose viable solutions to operate the comparable program or travel plan. If any of the above circumstances occur during the course of the visit, we reserve the right to alter the scheduled itinerary accordingly and no compensation will be paid. We will make every reasonable effort to provide you with the booked program arrangements, although changes may arise. If they are significant we will see, if possible, we inform you before the departure date.

Once again, we will offer comparable alternative arrangements. All additional expenses derived will be at the expense of the client. Please note that FLYCUSCO Peru Travel Agency will not be responsible for reimbursing additional expenses incurred by the client in preparation for the tour, this includes international tickets, the allocation of miles used and fees, cost of visas, vaccinations, among others. .

3.2.- Alterations by you:

If the client requests any modification to the initial travel arrangements after the reservation is confirmed, no modification penalty will be payable unless the program changes its nature significantly. At the request of additional services, such as train or program tickets, etc., FLYCUSCO Peru Travel Agency will charge an additional fee for each requested service. If, as a consequence of the modification, FLYCUSCO Peru Travel Agency should have to bear communication expenses and other significant expenses, these would be borne by the client.

If modifications are requested after the start of the tour, FLYCUSCO Peru Travel Agency will do everything possible to implement them, but we cannot guarantee that it will be possible. In the case of making said modification, the client will be responsible for the cancellation / retention expenses that may be received for the previously reserved service and for the expenses incurred by FLYCUSCO Peru Travel Agency in the attempt to ensure any revised provision.

3.3.- Cancellation by you:

In case of cancellation by the client, it must be notified to FLYCUSCO Peru Travel Agency, by email (reservas@flycuscoperu.com). Please note that the program deposit is non-refundable (depending on how far in advance you notify us). This notification will only be considered to have been given on receipt of the email, since we can only act upon receipt of it. Please indicate the reason for the cancellation.

3.4.- In custom programs:

If the cancellation notification is received more than 60 days before departure, the client will lose 10% of the prepayment. For notifications received within 60 days of departure, the cancellation fees are as follows:

60 to 31 days: 50% of the prepayment price.

30 to 16 days: 75% of the program price.

15 to the day of departure 100% of the price of the program.

3.5.- For walks and expeditions:

If the cancellation notification is received more than 30 days before departure, the client will only lose the deposit. For notifications received within 30 days of departure, the cancellation fees are as follows:

30 to 16 days: 75% of the program price.

15 to the day of departure 100% of the price of the program.

Cancellations received Friday for program outings that weekend (Saturday, Sunday, or Monday) will be treated as days of outing cancellation. We cannot give any compensation or reimbursement for meals, rooms, excursions, etc. is not taken, when these are included in the price of the excursion.

There will be no refunds made for services canceled or not used at all.

All reimbursement expenses derived from a cancellation on your part will not be assumed by FLYCUSCO Peru Travel Agency.

3 – Cancellation and modification of the trip by the organizer

3.1. Modification of the trip by the organizer

Before departure, FLYCUSCO Peru Travel Agency may make the changes that are necessary for the good end of the combined trip and that are not significant. Necessary changes are considered to be significant if they impede the achievement of its purposes according to their general or special characteristics.
In the event that FLYCUSCO Peru Travel Agency is forced to make significant changes, it will immediately notify the User. The latter may choose between accepting the modification of the contract specifying the changes introduced and their impact on the price, or terminating the contract. The consumer must communicate the decision adopted to the agency within three days after being notified of the modification. If the consumer does not communicate his decision within the indicated period, it will be understood that he opts for the resolution of the contract.

3.2. Cancellation of the trip by the organizer

  1. The cancellation of the trip, for any reason that is not attributable to the consumer, gives you the right to terminate the contract with the rights provided in these General Terms of Use.
  2. If the cancellation of the trip is communicated within the two months prior to departure, FLYCUSCO Peru Travel Agency must pay the consumer compensation based on the time remaining for departure, which will be:
    1. 5% of the trip price if it occurs more than 15 days in advance and less than 2 months in advance.
    2. 10% of the price of the trip, if it occurs between 15 and 3 days in advance.
    3. 25% of the price of the trip, if it occurs within 48 hours prior to departure.

There is no obligation to indemnify in the following cases:

1. When the cancellation of the trip is due to reasons of force majeure. Causes of force majeure are circumstances beyond FLYCUSCO Peru Travel Agency, abnormal and unforeseeable whose consequences could not have been avoided, despite having acted with due diligence.

1. Lack of presentation at the exit

There will be a failure to show up at departure if the consumer does not communicate their wish not to carry out the trip and does not show up at the time and place scheduled for departure.

In this case, you lose the right to a refund of the amounts delivered and continue to be obliged to pay those that are pending payment.

If the lack of presentation takes place due to force majeure, the consumer will be entitled to a refund of the amounts delivered, except for the management fees and the fees for canceling the reservation at that time.

For these purposes, and without limitation, the death, accident or serious illness of the consumer or of any of the people with whom he lives or any similar assumption that prevents him from participating in the trip and notifying the agency that impossibility before departure.

1. Voluntary changes and early returns

In the event that the client, once the trip has started, voluntarily requests any modification of the contracted services (e.g. overnight stay, hotel changes or itineraries), the prices of the tourist services may not correspond to those published in the offer that led to the hiring. Carrying out this type of management will entail minimal expenses depending on the type of offer. Consult in each case.

In this case, the transfers between hotels will be borne by the client, and the client must also pay the management costs, as a result of the processing of the new reservation made, or the change of the requested flight.

In the case of abandonment of the establishment before the contracted date due to force majeure, FLYCUSCO Peru Travel Agency does not undertake to make any refund.

1. Passports and visas

It is the user’s responsibility to check that the personal and family documents of all passengers (including children) are in order and comply with the validity period. In the case of the passport, visa or national identity document, the user must verify the requirements demanded by the regulations of the country to be visited. Obtaining a passport or any other required requirement will be at your own expense. Clients should consult with the consular representations or competent organizations regarding the entry requirements to Peru.

In case the documentation is rejected by any authority or entry to the country is denied for not meeting the requirements or for not having it, FLYCUSCO Peru FLYCUSCO Peru Travel Agency will not be responsible for additional expenses nor will it refund the price of the trip. Those under 18 years of age must carry a written permit signed by their parents or guardians, in anticipation that it may be requested by any authority, as long as the children do not travel with their parents.

Necessary documentation for your trip.

You must include the name and surname of the passengers as they appear on their documentation (DNI, Passport).

It is the responsibility of each passenger to ensure that they have valid travel documentation that meets the requirements of the airline, immigration and the Peruvian authorities.

Please note that:

-A valid travel document is required for all traveling passengers (including infants and minors)

-To ensure compliance with all regulations, passengers must carry a valid passport (and visa, if applicable) or a national identity document issued by their government. The passenger will be responsible for the fines, penalties or expenses resulting from non-compliance with this requirement.

-Residence cards, driver’s license, family books, maritime identification books, a police report (issued in case of loss of the travel document or theft), military identification cards, among others, NO will be accepted as valid documents. Expired or damaged photo IDs will not be accepted.

We recommend that you contact the corresponding authorities so that the minors traveling in your reservation have their own documentation to travel.


For the purposes of an air service, minors are considered to be those passengers who are not 18 years of age on the date of the flight. Within minors, they are classified into several groups:

– Babies: Those passengers who have not yet reached 2 years of age on the date on which the flight takes place. They do not occupy a seat in any type of transport and travel accompanied by an adult, paying a variable percentage of the adult fare.

– Children: Those passengers who have already turned 2 years old, but are not yet 12 years old, on the date of departure of the flight. They occupy seats and pay a variable percentage of the adult fare.

– Young people: Those passengers whose age is between 12 years old and 18 years old on the departure date of the trip. They occupy a seat and pay the adult rate.

As a general rule, minors travel accompanied by an adult. FLYCUSCO Peru Travel Agency will not manage trips for unaccompanied minors.

Minors traveling accompanied by an adult:

As a general rule, regular line airlines usually accept for each adult passenger a maximum of:

  • A baby.
  • A baby and a child under 5 years old.
  • Two children under 5 years old.

In order to be able to fly accompanied by minors in all other cases, it is advisable to expressly consult the airline before making the reservation in order to confirm whether or not it is viable.

1. Adventure travels:

All mountain activities carry risks. The guide will manage them to maximize the safety of the participants, but can never fully guarantee it.

It is the client’s responsibility to inform the company of any type of allergy, injury or illness that they may have had and that may affect them during the activity. It is also the responsibility of the client to attend to the instructions of the guide, and act based on the instructions of the guide.

The guide/supplier may decide to suspend the activity before its start for weather reasons up to 24 hours prior to the activity, in this case the client will have the right to reserve other dates at the same price.

1. Claims

FLYCUSCO Peru Travel Agency recommends the User that if he wishes to make any claim for the non-execution or incorrect execution of the Contract, he first addresses the hotel or the supplier on site, exposing his complaints within 24 hours after his arrival. .

If you have not received an adequate response to your complaint, we recommend that you send it in writing to the hotel or supplier, and also send a copy to FLYCUSCO Peru Travel Agency to the following email address: info@flycuscoperu.com

The consumer may make written claims for the non-execution or poor execution of the contract before FLYCUSCO Peru Travel Agency within a maximum period of 30 days, counting from the day in which the trip was to end.