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Here we answer our travelers' frequently asked questions about tours, activities, bookings, payments, and more.
RESERVATIONS
You need to choose the tour or package you are interested in, select the dates and the number of people. Then, complete the form with your details, including name, passport number, date of birth, and nationality. Once completed, you can make the payment through different payment methods. If you have any questions or special requests, you can contact us directly via WhatsApp or by calling our contact number.
Yes, it is recommended to book in advance, especially during the high season (June to August). Tickets for Machu Picchu and the Inca Trail can sell out months in advance.
Yes, some tours are available for last-minute bookings, but availability may be limited. However, Machu Picchu and the Inca Trail generally require advance booking.
Yes, students with an international student card (ISIC) and children usually have reduced rates for all tours, including Machu Picchu.
The cancellation policy depends on the specific tour. In general, we recommend checking the policies when booking, as some tours have restrictions. For other tours, we may offer refunds or rescheduling if canceled with sufficient notice.
If you have more questions, feel free to contact us. You can send us an email or reach out via WhatsApp. Check the Contact Us page on the website for more information.
TOURS & ACTIVITIES
Machu Picchu, the Sacred Valley, Lima, Arequipa, Lake Titicaca, Nazca, and the Amazon rainforest are some of the top recommended destinations.
Citizens of many countries (including the USA, Canada, and most European countries) do not need a visa for short stays.
Cusco has two seasons: the dry season (May to September) and the rainy season (October to April). The temperature does not vary much throughout the year. Days typically range from 15-20°C (59-68°F), and you will need a warm jacket at night as temperatures drop to 1-5°C (34-41°F). If you go to the Sacred Valley directly from the airport, the temperatures are about 10°C warmer.
Yes, we recommend at least one day of acclimatization in Cusco or the Sacred Valley to adjust to the altitude and avoid altitude sickness, especially before hikes or demanding excursions.
We offer both group and private tours. Private tours allow for a personalized experience and are ideal for families, couples, or groups of friends.
Cusco is 3,400 meters (11,155 feet) above sea level. To prevent altitude sickness, it is recommended to rest upon arrival, stay hydrated, and avoid heavy meals. Drinking coca tea, a traditional remedy, can also help.
Yes, it is possible to visit Machu Picchu in one day by taking an early train from Cusco. However, for a more relaxed experience, it is recommended to stay overnight in Aguas Calientes.
The dry season (May to September) is the best time to visit, as there is little rain and the weather is more stable. However, this is also the busiest season.
Yes, Peru is famous for its trekking routes, such as the Inca Trail, Salkantay, and Ausangate. Most require good physical condition and altitude preparation.
The classic Inca Trail route takes 4 days and 3 nights, while a shorter option lasts 2 days and 1 night, both leading to Machu Picchu.
The trek usually lasts 5 days and 4 nights, although shorter 4-day options are available.
The highest point is the Salkantay Pass at 4,650 meters (15,255 feet) above sea level. The altitude is considerable and may affect some people, so acclimatization before the trek is important.
The typical duration is 5 days and 4 nights, though shorter routes can be done in 3 or 4 days. Some routes include a visit to the Rainbow Mountain.
If you have more questions, feel free to contact us. You can send us an email or reach out via WhatsApp. Check the Contact Us page on the website for more information.
PAYMENTS & TRANSFERS
Our fast and easy online payments accept major credit and debit cards (Visa, MasterCard, American Express, Diners Club International, etc.), making international payments convenient with exchange rates included.
Yes, we use PayPal, which processes international online payments.
Peruvian banks such as BCP, Interbank, and Scotiabank accept international bank transfers. We will provide you with the SWIFT code of the Peruvian bank.
Credit cards are accepted in cities and tourist destinations, but carrying some cash is useful, especially in rural areas or for small purchases.
If you have more questions, feel free to contact us. You can send us an email or reach out via WhatsApp. Check the Contact Us page on the website for more information.