Virtual Complaints Book
Dear users, the Complaints Book is exclusively for the user's dissatisfaction or disagreement regarding a service provided by FLYCUSCO PERU TRAVEL AGENCY E.I.R.L. The fields that are presented are mandatory to be able to make your claim.
Company name: FLYCUSCO PERU TRAVEL AGENCY E.I.R.L
Address: APV. Los Jardines U - 9 | Santiago | Cusco
*I declare to be the owner of the service and I accept the content of this form stating under oath the veracity of the facts described.
*The formulation of the Claim does not prevent resorting to other means of dispute resolution nor is it a prerequisite for filing a complaint with INDECOPI
*The provider must respond to the claim within a period not exceeding thirty (30) calendar days, and may extend the term for up to thirty (30) more days, prior communication to the consumer.
*We inform you that, in order to properly process your complaint or claim, your data will be collected in our customer database, corresponding to the company of our group that operated your flight or provided the service that is the subject of the complaint or claim. Your personal data will be treated confidentially and under security measures, and will be stored for the time necessary to serve you.